Frequently Asked Questions

Everything you need to know about shopping with NUMI KOREA.

Where are NUMI KOREA products shipped from?

All our products are curated and shipped directly from our distribution center in Seoul, South Korea, ensuring 100% authenticity.

How long does international shipping take?

Standard international shipping typically takes 7-14 business days, while express options are available at checkout for delivery within 3-5 business days.

What is your return policy?

We offer a 30-day return policy for items in their original, unopened packaging. Please contact our support team to initiate a return request.

Are the products sold on your site authentic?

Yes, we guarantee that all products are 100% genuine. We work directly with official brands and authorized distributors in Korea.

Do I have to pay for customs and import duties?

Customs policies vary by country. Any import duties or taxes are the responsibility of the recipient and are not included in the shipping fee.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional digital wallets for a secure checkout experience.